Support

How can we help?

Email us about anything — your workspace, the Slack app, the Claude connector, billing. No account needed.

Common questions

Tellr doesn't answer when I @ it in Slack: Invite @Tellr to the channel first (type /invite @Tellr). In a thread, it answers replies that are meant for it; mention it to be sure.
Tellr says it can't find my account: It matches you by the email on your Slack profile. Use the same email in Tellr, or ask your Tellr admin to add that email to the workspace.
A notification didn't arrive: In Tellr, open the notification rule and press Send test. If Tellr was removed from Slack, reconnect it from Manage → Integrations.
Claude can't reach Tellr: Disconnect the connector in Claude and add it again — that re-runs the sign-in.
I want my data deleted: Email us and we'll delete it within 30 days. Disconnecting Slack in Tellr deletes its token and settings immediately.